Tops Pattern Digitizing Services

Digitizing Policy

At Smart Pattern Making, we offer digitizing services exclusively for duplications or copies of original designs or patterns provided by the customer. We do not accept original, one-of-a-kind designs for digitizing.

Data Protection and Destruction:

• Upon completion of the digitizing process, all duplicate or copied pattern pieces provided to us will be destroyed using secure and confidential methods to ensure data protection and confidentiality.

• In the event of project cancellation, all duplicate or copied patterns in our possession will be destroyed. We do not return any patterns to the customer.

Customer Responsibility:

• Customers are responsible for retaining their original designs and ensuring that only duplicate or copied patterns are submitted for digitizing.

Packaging Instructions:

• To submit patterns for digitizing, customers are advised to package them securely by utilizing 2 pieces of cardboard or a cardboard tube.

Usage of Digitizing Services: Our digitizing services are utilized by various industries including:

• Fashion
• Military
• Automotive
• Aerospace
• Safety
• Restaurant
• Medical
• Eyewear
• Sports
• Furniture
• Shoe
• Metal
• Glass

By submitting your duplicate or copied pattern(s) to us, you understand and agree to our digitizing policy and terms of service.

Disclaimer: This policy is subject to change, and any revisions will be communicated to customers in a timely manner.

Thank you for choosing Smart Pattern Making for your digitizing needs.

Shipping Address

ATTN: Alejandro Esparza
Company Name: Smart Pattern Making
6129 Fountain Avenue #3
Los Angeles, CA 90028

Important Notice:
To ensure the secure delivery of your package, kindly ensure that all shipments to us require a signature upon delivery. This measure minimizes the risk of misdelivery and ensures that your package reaches us safely. Thank you for your cooperation.

Shipping Information

We offer FREE UPS Expedited Shipping to the 48 continental United States. International shipping is available for the following countries:

• USA: UPS Expedited

  • Estimated Delivery Time: 3 business days
  • Shipping Fees: All order values - $0
  • Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable

• Hawaii: UPS Expedited

  • Estimated Delivery Time: 3-5 business days
  • Shipping Fees: All order values - $0
  • Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable

• Alaska, Puerto Rico: UPS Expedited

  • Estimated Delivery Time: 3-5 business days
  • Shipping Fees: All order values - $0
  • Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable

• Canada: UPS Worldwide Expedited

  • Estimated Delivery Time: 3-5 business days
  • Shipping Fees: All order values - $0
  • Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable

• Mexico: UPS Worldwide Expedited

  • Estimated Delivery Time: 3-5 business days
  • Shipping Fees: All order values - $0
  • Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable

• Australia and UK: UPS Worldwide Expedited

  • Estimated Delivery Time: 3-5 business days
  • Shipping Fees: All order values - $0
  • Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable

Shipping Frequently Asked Questions

1. What is the estimated delivery time?

   • The estimated delivery time for orders ranges between 3-7 business days, depending on the shipping location. Please note that international deliveries may take longer due to customs processing.

2. How long does it take for my order to ship?

   • Orders usually take 24-48 hours to ship out. Orders placed on Fridays or the weekend will be fulfilled on the following Monday. Please note that shipping times commence the day after shipment.

3. Will you send me tracking information once my order ships?

   • Yes, a shipment email with tracking information is sent to each customer once their order ships.

4. What countries do you ship to?

   • We currently ship to the following countries: USA, Canada, Mexico, Australia, UK, France, Spain, Netherlands, Germany, Belgium, Poland, Norway, Switzerland, and New Zealand.

5. Why don't you ship to my country?

   • We consider adding countries to ship to based on various factors including postal system reliability, incidence of credit card fraud, and the likelihood of packages getting lost or stolen.

6. What to do if the order has not shipped yet?

   • Sometimes shipping confirmation emails are delayed, but orders typically ship within the specified time frame.

7. What to do if a package appears to be delivered but is not received?

   • Detailed steps are provided for customers to track down missing packages, including contacting the local post office and checking with immediate neighbors.

8. What to do if tracking information has not been updated for international orders?

   • Information and guidance are provided to address common concerns about international package tracking and delivery.

Downloads: Since www.smartpatternmaking.com is offering non-tangible irrevocable goods, refunds are not issued once the order is completed and the product is sent. Customers are responsible for understanding this when making a purchase. However, exceptional circumstances may warrant a refund, and we do honor requests for the following reasons:

• Non-Delivery of the Product:

  • If you do not receive a delivery email from us due to mailing issues of your email provider or your mail server, please contact our Billing department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.

• Download and Unzipping Issues:

  • Claims regarding download and unzipping issues must be submitted to our Technical Support department at support@smartpatternmaking.com. Failure to receive assistance within 3 days may result in a refund decline.

• Major Defects:

  • Unexpected errors may occur despite thorough testing before release. Any issues must be submitted for approval by our Technical Support Team at support@smartpatternmaking.com. If approved and not corrected within 72 hours from the initial complaint, a full refund will be issued or a replacement product offered.

• Product Not-As-Described:

  • Issues should be reported to our Technical Support Department at support@smartpatternmaking.com within 7 days from the date of purchase, with clear evidence proving that the purchased product does not match its description.

• Incompatibility with Third-Party Software:

  • Refund/return/exchange requests based on incompatibility with third-party software are not honored unless specified as compatible on the product's preview page.

• Download Expiry:

  • Download links expire 6 hours from the time of purchase.

• Download Limit:

  • Downloads are limited to 4 times.

Our Technical Support Team is committed to delivering professional support in a timely manner. Thank you for choosing www.smartpatternmaking.com for your product purchases.