Cancellation And Refund Policy
Services
Since we offer services and we start working on your project immediately we are unable to provide refunds or cancel any order.
However, you might be able to cancel an order if, you have placed an order and requested to cancel an order within an hour after placing your order or you have requested a cancellation after an hour and we have confirmed that we have not started working on your project yet.
Products
New and unused merchandise in their original packaging may be returned for a full refund or for an exchange within 14 days of order arrival date. Returns after 14 days of order arrival date are eligible for store credit. Please send merchandise along with a copy of the enclosed return slip to:
2202 South Figueroa ST. # 543
Los Angeles, CA 90007
We suggest sending the package via certified/insured mail or UPS/Ground to obtain a record of your return. Please note that smartpatternmaking.com is not responsible for the cost of shipping, returns, exchanges, and/or any modified orders.
To return an item for refund:
1.Email us at returns@smartpatternmaking.com to request a Return Authorization Number
.2. Send us the unopened original package item you want to return along with a copy of your packing slip or e-receipt and a completed return/exchange form within 14 days of delivery.
3. Your debit/credit card will be credited back for price of merchandise only. Exchanges You can exchange unused merchandise (returned in original condition sold) for a replacement item of equal value. Should a replacement item be of greater value than your original order, a customer care representative will contact you for your payment info. Please note you still will have to pay returned shipping.
To exchange an item:
1. Email us at exchanges@smartpatternmaking.com to request an exchange Authorization number.
2. Select a replacement item on the return/exchange form included with your delivery.
3. Did we shipped you the wrong product(s)? dont worry, we'll replace and send you your correct item(s) This time, the shipping's on us!
Cancellations & Refunds: All orders cancelled after 48 hours are subject to a $20 administration fee whether or not your order has shipped. If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order. (If you paid by check/ money order we will send you a check) Please note that regardless of the payment method you use you will receive a refund less the shipping and handling charges you paid on your original order.