Downloads: Since is offering non-tangible irrevocable goods, refunds are not issued once the order is completed and the product is sent. Customers are responsible for understanding this when making a purchase. However, exceptional circumstances may warrant a refund, and we do honor requests for the following reasons:

  • Non-Delivery of the Product:

    • If you do not receive a delivery email from us due to mailing issues of your email provider or your mail server, please contact our Billing department in writing within 7 days from the order placing date. Otherwise, the product will be considered received and downloaded.
  • Download and Unzipping Issues:

    • Claims regarding download and unzipping issues must be submitted to our Technical Support department at Failure to receive assistance within 3 days may result in a refund decline.
  • Major Defects:

    • Unexpected errors may occur despite thorough testing before release. Any issues must be submitted for approval by our Technical Support Team at If approved and not corrected within 72 hours from the initial complaint, a full refund will be issued or a replacement product offered.
  • Product Not-As-Described:

    • Issues should be reported to our Technical Support Department at within 7 days from the date of purchase, with clear evidence proving that the purchased product does not match its description.
  • Incompatibility with Third-Party Software:

    • Refund/return/exchange requests based on incompatibility with third-party software are not honored unless specified as compatible on the product's preview page.
  • Download Expiry:

    • Download links expire 6 hours from the time of purchase.
  • Download Limit:

    • Downloads are limited to 4 times.

Our Technical Support Team is committed to delivering professional support in a timely manner. Thank you for choosing for your product purchases.

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