Legal - Digitizing Policy
Effective Date: February 26, 2026
Smart Pattern Making provides professional physical-to-digital pattern conversion (digitizing) services across multiple manufacturing sectors. To protect client confidentiality and streamline our operational workflow, we enforce a strict policy regarding the submission, retention, and destruction of physical patterns. By shipping your physical materials to our facility, you explicitly agree to the following terms.
1. The "Duplicates Only" Rule
Smart Pattern Making offers digitizing services exclusively for duplications or copies of original designs or patterns provided by the customer.
- No Original Artwork: We strictly do not accept original, one-of-a-kind designs, master patterns, or irreplaceable physical garments for digitizing.
- Hold Harmless Waiver: The customer is solely responsible for retaining their original master designs. If a customer ignores this policy and submits an original or irreplaceable item, Smart Pattern Making shall be held entirely harmless for any damage, loss, or destruction of that item.
2. Data Protection & Mandatory Destruction
To ensure absolute data security and prevent the unauthorized physical replication of your proprietary designs, we operate a zero-return policy for physical assets.
- Post-Digitizing Destruction: Upon successful completion of the digital conversion process, all physical duplicate patterns provided to us will be permanently destroyed using secure, confidential disposal methods.
- Cancellation Destruction: In the event of an order cancellation after the physical patterns have arrived at our facility, all physical copies in our possession will be immediately destroyed.
- No Returns: Under no circumstances do we package and return physical duplicate patterns to the customer.
3. Shipping Liability & Intellectual Property
Proper packaging and clear legal ownership are the sole responsibility of the customer.
- Packaging Requirements: Customers are strictly advised to package patterns securely by utilizing two solid pieces of cardboard or a heavy-duty cardboard shipping tube to prevent folding, tearing, or weather damage.
- Transit Liability: Smart Pattern Making is not liable for patterns that are lost, delayed, or damaged in transit by postal carriers before arriving at our facility.
- Intellectual Property Indemnity: By submitting a pattern for digitizing, you warrant that you are the legal copyright owner or have the explicit authorization to reproduce the design. You agree to indemnify and hold Smart Pattern Making harmless against any third-party claims of intellectual property infringement arising from the digitization of the materials you supply.
4. Industries We Service
Our precise digitizing services are utilized by technical designers and manufacturers across a wide array of industrial sectors, including but not limited to:
- Fashion & Apparel
- Military & Tactical
- Automotive
- Aerospace
- Safety Gear
- Restaurant Uniforms
- Medical Textiles
- Eyewear
- Sports Equipment
- Furniture & Upholstery
- Shoe Manufacturing
- Sheet Metal
- Glass Cutting
Ready to Send Your Duplicate Patterns?
Please ensure your duplicate files are securely packed in a tube or rigid cardboard before shipping them to our facility.
Shipping & Marker Plotting Help Center
Shipping Address
ATTN: Alejandro Esparza
Company Name: Smart Pattern Making
6129 Fountain Avenue #3
Los Angeles, CA 90028
Important Notice:
To ensure the secure delivery of your package, kindly ensure that all shipments to us require a signature upon delivery. This measure minimizes the risk of misdelivery and ensures that your package reaches us safely. Thank you for your cooperation.
Shipping Information
We offer FREE UPS Expedited Shipping to the 48 continental United States. International shipping is available for the following countries:
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USA: UPS Expedited
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Estimated Delivery Time: 3 business days
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Shipping Fees: All order values - $0
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Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable
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Hawaii: UPS Expedited
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Estimated Delivery Time: 3-5 business days
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Shipping Fees: All order values - $0
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Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable
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Alaska, Puerto Rico: UPS Expedited
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Estimated Delivery Time: 3-5 business days
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Shipping Fees: All order values - $0
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Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable
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Canada: UPS Worldwide Expedited
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Estimated Delivery Time: 3-5 business days
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Shipping Fees: All order values - $0
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Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable
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Mexico: UPS Worldwide Expedited
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Estimated Delivery Time: 3-5 business days
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Shipping Fees: All order values - $0
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Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable
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Australia and UK: UPS Worldwide Expedited
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Estimated Delivery Time: 3-5 business days
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Shipping Fees: All order values - $0
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Other Fees: Sales Tax, Duties, and Brokerage Fees where applicable
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Shipping Frequently Asked Questions
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What is the estimated delivery time?
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The estimated delivery time for orders ranges between 3-7 business days, depending on the shipping location. Please note that international deliveries may take longer due to customs processing.
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How long does it take for my order to ship?
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Orders usually take 24-48 hours to ship out. Orders placed on Fridays or the weekend will be fulfilled on the following Monday. Please note that shipping times commence the day after shipment.
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Will you send me tracking information once my order ships?
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Yes, a shipment email with tracking information is sent to each customer once their order ships.
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What countries do you ship to?
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We currently ship to the following countries: USA, Canada, Mexico, Australia, UK, France, Spain, Netherlands, Germany, Belgium, Poland, Norway, Switzerland, and New Zealand.
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Why don't you ship to my country?
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We consider adding countries to ship to based on various factors including postal system reliability, incidence of credit card fraud, and the likelihood of packages getting lost or stolen.
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What to do if the order has not shipped yet?
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Sometimes shipping confirmation emails are delayed, but orders typically ship within the specified time frame.
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What to do if a package appears to be delivered but is not received?
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Detailed steps are provided for customers to track down missing packages, including contacting the local post office and checking with immediate neighbors.
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What to do if tracking information has not been updated for international orders?
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Information and guidance are provided to address common concerns about international package tracking and delivery.
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Legal - Download Terms
Effective Date: February 26, 2026
Smart Pattern Making offers non-tangible, irrevocable digital goods (including CAD files, DXF patterns, and digital markers). Because digital products cannot be "returned" once accessed, refunds are generally not issued once an order is completed and the product delivery email is sent. By completing a purchase, you acknowledge and accept this strict no-refund policy. However, we stand by our technical quality and will honor remedy requests under the specific exceptional circumstances outlined below.
1. File Expiration & Access Limits
To protect our intellectual property and server bandwidth, all digital purchases are subject to strict automated download limits. Customers are entirely responsible for downloading and safely backing up their files immediately upon purchase.
- Download Expiry: Secure download links expire exactly 6 hours from the time of purchase.
- Download Limit: You are permitted a maximum of 4 download attempts per purchased file.
- Expired Links: We do not issue refunds for failure to download the file within the 6-hour window or after exhausting the 4-attempt limit.
2. Software & CAD Compatibility
Our files are exported using industry-standard formats. However, it is the buyer's sole responsibility to ensure they possess the proper software required to open, unzip, and utilize the files.
- Third-Party Software: Refund, return, or exchange requests based on incompatibility with third-party software (e.g., Gerber, Tukatech, Lectra, Adobe Illustrator) will not be honored unless the file was explicitly advertised as compatible with that specific software version on the product's preview page.
- Unzipping Files: Many of our deliverables are compressed into .ZIP format. You must have the appropriate decompression software to extract the files.
3. Exceptional Circumstances for Refunds
While our default policy is "Final Sale," our Technical Support Team will investigate and remedy the following verifiable issues.
4. How to Request Technical Support
Our Technical Support Team is committed to delivering professional assistance in a timely manner. To initiate a claim under any of the exceptional circumstances listed above, you must submit your request in writing.
- Please include your original Order Number, the email address used for purchase, and any screenshots or error logs documenting the issue.
- Please allow up to 24-48 hours for our technical team to investigate the file and respond to your inquiry.
Experiencing an Issue with Your Download?
Contact our Technical Support Department immediately so we can help resolve the problem or evaluate your file for defects at support@smartpatternmaking.com
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.