Tops Alterations

FREE UPS EXPEDITED SHIPPING TO: 48 CONTINENTAL UNITED STATES ONLY.

INTERNATIONAL SHIPPING IS AVAILABLE FOR THESE COUNTRIES

---------------------------------------------------

QUESTION: What is your shipping address?

ANSWER: 

ATTN: Alejandro Esparza

Company Name: Smart Pattern Making

2202 South Figueroa ST. # 543

Los Angeles, CA 90007

QUESTION: How long does it take for my order to ship?

ANSWER: 

All orders placed on our website usually take 24-48 hours to ship out, at which point the shipping method time frame starts the day after shipment. Also, any orders placed on Fridays or the weekend will NOT be submitted for fulfillment until the following Monday morning. 

PLEASE NOTE: Just because you did not receive a shipping confirmation email within 24-48 hours of ordering it does not mean that your order didn't ship yet; a lot of times the automated shipping confirmation emails are delayed slightly. Most orders arrive within the shipping time frame selected.

QUESTION: Will you send me tracking information once my order ships?

ANSWER: 

Yes, a shipment email is sent to each customer once their order ships. Sometimes these are delayed by 24 hours or so, so even though you did not get a shipment email yet, your order may have already shipped, so please have patience.

QUESTION: What countries do you ship to?

ANSWER: 

We currently ship to the following countries:

USA, Canada, Mexico, Australia, UK, France, Spain, Netherlands, Germany, Belgium, Poland, Norway, Switzerland and New Zealand

QUESTION: Why don't you ship to my country?

ANSWER: 

We add countries to ship to based primarily on liability. Specifically, we research how reliable a certain countries postal system is, incidence of credit card fraud from that country, and also how likely it is to get lost or stolen. We will add more countries in the future if enough demand exists.

QUESTION: It has been 1-3 days and I still have not received a shipping confirmation or tracking number. Why has my order not shipped yet?

ANSWER: 

Just because you did not get a shipping email does not mean the order did not ship. The shipping fulfillment provider we use is sometimes delayed in sending shipping confirmations to our server, which are then relayed to you. A lot of times an order has shipped already but a tracking email has not been relayed to us yet. 

But our fulfillment provider almost always gets the item to you in the number of business days of the shipping method you chose.

QUESTION: I ordered on a Friday/Saturday/Sunday and the package has not arrived in 3 days. Why?

ANSWER: 

All orders on our website ship within 24-48 hours. And orders placed on weekends, including Friday afternoons, will NOT ship until the following Monday morning. Nothing ships on the weekends.

QUESTION: My orders tracking number says my package was delivered, but I did not get it. Whats going on?

ANSWER: 

FOR USA CUSTOMERS:

This happens sometimes for a variety of reasons. Because the tracking number says you did in fact receive your order, there is not much we can do on our end. But here are the helpful steps we give to customers trying to track down a missing package: 

1). Contact your local post office right away and ask to speak to the actual postman who delivers mail on your street. Ask him about the package and the day it says it was delivered (postman are pretty good at remembering packages on their route). 

 2). See if your local post office is holding the package for some reason. 

 3). Check with your immediate neighbors to see if the package was accidentally delivered to their mailboxes or houses.

 4). Sometimes, though rarely, the package says 'delivered' because a worker or machine accidentally marked it as delivered during the sorting process, when it fact it is still on its way to you. This is why we always ask you to wait another couple of days if a package goes missing. 

 By following the above steps, almost all customers track down their missing packages.

FOR INTERNATIONAL CUSTOMERS:

If your tracking number says your item was delivered but you did not get it, it is almost certainly being held by your local post office for additional customs charges. This is very common for UK customers. Please contact your local post office with the tracking number and they should tell you what you have to do.

QUESTION: I ordered from outside the U.S. and my tracking information has not been updated since it left the U.S. Is my package lost?

ANSWER: 

Don't worry--this is a very common occurrence. Once an international package leaves the U.S. we have absolutely no control over it and it is now up to your country's postal system to deliver it to you. 

The tracking might not even update until the package is delivered to you.The tracking may even update and say it was delivered to you, but sometimes that just means it was delivered to your local post office and they are either holding it before it goes out for delivery, or you may have to pay extra customs charges before you can get the package. We strongly recommend contacting your local post office right away if you think this has happened.