Privacy and Confidentiality Policy

Effective Date: February 26, 2026

Welcome to Smart Pattern Making. Your privacy, project confidentiality, and data security are fundamental to our business operations. This comprehensive Privacy and Confidentiality Policy (the "Policy") details how we collect, store, use, and share personal, subscriber, and project-related data when you interact with our website (the "Site"), applications, and services. By accessing our Site or engaging our services, you acknowledge the practices described in this Policy.

Data Collection

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"), including:

Direct Identifiers & Contact Data: Name, email address, mailing address, and phone numbers provided during registration, inquiries, or checkout.
Commercial & Transactional Data: Records of products or services purchased, project files, measurement data, and billing information.
Subscriber & Interaction Data: SMS consent records, communication preferences, and contents of direct correspondence.
Automated & Internet Activity (Viewing History): IP addresses, browser types, device information, search history on our Site, interactions with our web applications (such as calculators and simulators), and page viewing history collected via cookies and tracking pixels.

Data Utilization

2. How We Use Your Information

We leverage your data strictly to operate and improve our business:

Service Delivery: To process transactions, host web applications, deliver digital or physical products, and communicate project updates.
Analytics & Experience: To analyze viewing history and interaction data to optimize Site layout, application functionality, and service offerings.
Communications: To send you necessary administrative alerts, SMS updates (if opted-in), and relevant promotional materials.
Security: To detect, prevent, and respond to fraud, unauthorized access, or other security incidents.

3. How We Store and Share Data

Smart Pattern Making does not sell your personal data, phone numbers, or viewing history to data brokers. We only share information under the following strict conditions:

Service Providers: We share necessary data with trusted third-party vendors who provide hosting, e-commerce processing, analytics, and communication (SMS/email) delivery. These providers are contractually bound to strictly protect your data and use it only to provide services to us.
Legal Compliance: We may disclose information if legally required by a subpoena, court order, or to protect the safety and rights of Smart Pattern Making, our clients, or the public.
Data Retention: We retain your personal and project data only for as long as necessary to fulfill the purposes outlined in this Policy, comply with legal obligations, or resolve disputes.

User Controls

4. Your Privacy Rights

Depending on your jurisdiction, you possess specific rights regarding your data:

Right to Know & Access: You may request details about the specific pieces of Personal Information we have collected, stored, and shared.
Right to Delete: You may request the deletion of your Personal Information, subject to certain legal or operational exceptions.
Right to Correct: You may request corrections to inaccurate personal data.
Right to Opt-Out: You may opt out of promotional emails by clicking "unsubscribe," and opt out of SMS communications by replying "STOP." You may also manage cookie preferences through your browser.

5. Confidentiality & B2B Data Protection

Smart Pattern Making prioritizes the absolute security of our clients' proprietary designs and projects.

Restricted Access: Access to sensitive project information, CAD files, and technical designs is strictly limited to authorized personnel directly executing the project.
Prohibition on Sharing: No project-related data or intellectual property will be shared, published, or utilized for external purposes without explicit written authorization from the client.
Breach Management & Liability: In the event of a suspected confidentiality breach, we will initiate an immediate investigation and notify affected clients. Our liability for any such breach is limited to direct damages and capped at the total amount paid by the client for the specific services rendered, to the maximum extent permitted by law.

Additional Security & Tracking Policies

Important details regarding modern web tracking, general security, and policy modifications.

6. Cookies and Tracking Technologies

Our Site utilizes cookies, web beacons, and similar technologies to track user activity and viewing history. This ensures our web apps function correctly and helps us tailor our content. You can configure your browser to reject cookies, though this may disable critical features of our Site.

7. Data Security Measures

We implement robust, industry-standard physical, technical, and administrative security measures—including encryption and secure servers—to protect your information. While we rigorously defend your data, no system is entirely impenetrable, and we cannot guarantee absolute security.

8. Children's Privacy

Our Site and services are intended for a professional and adult audience. We do not knowingly collect data from children under 13.

9. Changes to This Policy

We reserve the right to update this Policy to reflect changes in legal requirements or business practices. We will post the revised Policy on this page with an updated "Effective Date."

10. Contact Us Regarding Your Data

For questions, data requests, or concerns regarding this Policy and your personal information, please reach out directly to our support team at support@smartpatternmaking.com