Knowledge base Welcome to Our Frequently Asked Questions WELCOME! 1 Welcome to our FAQ Frequently Asked Questions REGISTER TO SAVE! 1 Register To Save! Customer Service: CUSTOMER SERVICE: 1 How do I contact smart pattern making Customer Service? SERVICIO AL CLIENTE 1 ¿Cómo puedo ponerme en contacto con el servicio de atención al cliente de smart pattern making? Online Orders: ONLINE ORDERS 4 Can I place an order over the phone? How will I know that smart pattern making has received my order? If an item is out of stock is there a way I can be notified when it becomes available? Is shopping online with smart pattern making secure? PEDIDOS EN LINEA 4 ¿Puedo realizar un pedido por teléfono? ¿Cómo sabré que smart pattern making ha recibido mi pedido? Si un artículo se ha agotado, ¿existe alguna manera de que reciba una notificación cuando esté disponible? ¿Son seguras las compras en línea con smart pattern making ? Payment PAYMENTS 2 What methods of payment do you accept? Why was my credit/debit card or other payment method declined at checkout? PAGOS 2 Que metodos de pagos son aceptados? ¿Por qué se ha rechazado mi tarjeta de crédito/débito o mi método de pago? Shipping: SHIPPING 5 what logistic company does smart pattern making work with? How long do I need to wait to receive my product? Where does smart pattern making deliver? Do you ship to multiple addresses? Can I track my order? ENVIO 5 ¿Con qué compañía logística trabaja smartpatternmaking.com? ¿Cuánto tardaré en recibir mi pedido? ¿A qué países realiza smart pattern making envíos? ¿Cómo me pueden enviar un pedido a otro país? ¿Realizan envíos a varias direcciones? Pattern Making SEWING PATTERN MAKING 5 Can I use my old patterns and get a discount? How do I add extra services or add on(s)? How long does it take to construct a pattern? Can you construct patterns from samples? Can I use store bought patterns to create my designs? PATTERN MAKING PACKAGES 7 What Pattern Making Packages do you offer? I want the BUSINESS PACKAGE do I get 15 percent discount on all my designs? Do all packages include the same services? What services are included in my package Can my package be customized to my own needs? View all 7 PATTERN MAKING DEVELOPMENT 6 Can you give me a price quote via email or by phone? Do I need to provide you with all the trims for my designs? Do you provide full pattern development services? Do you sell or provide fabric for my designs? how much money do fashion firms spend for a design? View all 6 PATTERN MAKING CONSULTING 3 How many Hours do I need for my consultation? After my consultation, what do I need to start creating my designs with you? Are pattern making consulting services free? PATTERN MAKING ALTERATIONS 5 Can you adjust my jeans pattern length? Can you adjust my T-shirt sleeve pattern lenght? what is the cost for pattern alterations? Can you adjust my A- line dress pattern flare? What file format(s) can I upload to modify my pattern? All CAD Conversions DXF-AAMA CONVERSIONS 5 What is the cost to convert Gerber files to DXF? How fast could we get 3 dxf files transferred to gerber? I've had my patterns made using Gerber but they're in centimeters as I had them done in Australia originally, can you convert them to inches? will my DXF pattern loose any information in the conversion process like notches or drill holes? How fast could we get 3 dxf files transferred to gerber? ADOBE ILLUSTRATOR 7 Can you convert my Illustrator pattern to a DXF file format? Can you convert any DXF pattern files to Illustrator AI or EPS format? Can you convert adobe illustrator (AI ) patterns to DXF file format? I do silk screen printing on t-shirts can you convert my DXF pattern to Adobe Illustrator (AI) Will my DXF pattern loose its size proportions when converting to Illustrator? View all 7 Pattern Grading PATTERN GRADING 11 Can you grade Jeans Patterns? Can you grade T- shirt patterns? Do you have standard grading charts for my design? Do you need a grading chart to grade my patterns? what is the cost to create a grading chart for my design? View all 11 Marker Plotting MARKER PLOTTING 8 Can I pick up my markers when they are all plotted? Can you fold my plotted marker and ship it to me? Can you plot a nested pattern with all sizes? How soon can you have all my markers plot out? what is the cost for shipping my plotted markers? View all 8 Pattern Digitizing PATTERN DIGITIZING 11 Can I drop off my patterns at your location? Can you create a model after you have finished digitizing? Can you digitize soft paper patterns manually made? Can you label each digitized pattern piece different? Do I have to pay first before sending my patterns for digitizing View all 11 Marker Making MARKER MAKING 5 what is a marker? Can you make a marker using my ZIP file pattern? Can you convert my DXF file to ZIP file and make a marker? How do I pay for marker making services? How do I submit my files to create my markers? MAKER YIELDS BY COMPUTER 2 What is a marker yield? how can I start creating my pattern yields? Sample Cutting SAMPLE CUTTING 3 Can you cut samples for patterns that I created with you? Can you cut production? Can you cut patterns not created at smart pattern? Garment Measuring GARMENT MEASURING 3 Can you measure my garments and establish measuring points for all sizes? Can you measure my production garments and create specs? I have a pair of jeans can you measure and create grading rules Flat Sketching FLAT SKETCHING 2 Can you make computer made sketches? Can you make an illustrator sketch using my T-shirt flat hand drawing? Tech-pack Design TECHPACK DESIGN 2 Can you create tech-packs for T-shirts? Can you create Jeans Techpacks? Line Sheet Design LINE SHEET DESIGN 1 Can you create a line sheet for my t-shirts? Grade Rules GRADE RULE CREATION 1 What are grade rules? Sample Making SAMPLE MAKING 1 Can you sew my samples if I create my patterns with you? Clients/Portfolio Other Clients Samples 1 Can you show me what projects you have you done for other companies?
